LUXE Weight Loss Privacy Policy

Last Updated: August 3, 2026

1. Introduction

Carrie Martens "LUXE Weight Loss," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.carriemartens.com (the "Site") or use our services, and applies to visitors and customers in both Canada and the United States.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Mailing/billing address

Payment Information

  • Billing details processed through our third-party payment processor

  • We do not store full credit card numbers on our own servers

Health and Wellness Information

  • Information you provide through intake forms, questionnaires, or consultations, which may include weight, health history, wellness goals, and related information relevant to our services

Automatically Collected Information

  • IP address, browser type, device information, and usage data collected through cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services

  • Process payments and fulfill orders

  • Communicate with you, including responding to inquiries and sending updates or marketing communications (with your consent, where required)

  • Personalize your experience and provide tailored wellness recommendations

  • Comply with legal and regulatory obligations

  • Protect against fraud and ensure the security of our Site

4. Sensitive Health Information

Because our services involve health and weight-related information, we treat this data with additional care:

  • Health information is collected only where necessary to provide our services

  • We limit access to this information to staff and service providers who need it to perform their roles

  • We do not sell your health information

  • You may request access to, correction of, or deletion of your health information at any time (see Section 9)

5. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who help us operate our business, such as payment processors, email marketing platforms, analytics providers, and hosting services. These providers are only permitted to use your information to perform services on our behalf.

  • Legal Compliance: When required by law, regulation, legal process, or governmental request.

  • Business Transfers: In connection with a merger, sale, or transfer of business assets.

6. Cookies and Analytics

Our Site uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Some features of the Site may not function properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Your Rights

For Canadian Residents (PIPEDA): You have the right to access, correct, and request deletion of your personal information, and to withdraw consent for its use, subject to legal or contractual restrictions.

For U.S. Residents: Depending on your state of residence, you may have additional rights, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information in Section 11.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Carrie Martens [Business Address] info@carriemartens.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

This document is a general template and should be reviewed by a lawyer familiar with Canadian (PIPEDA) and applicable U.S. state privacy laws before publishing, particularly given the collection of health-related information.